Frequently Asked Questions

Below I’ve put together some of the most common questions asked by my clients. If your query is not listed here, please get in touch and I will respond as quickly as possible.

Working With Me

  • Sortistry’s ethos is respect, empathy, professionalism and politeness. I take pride in what I do and my testimonials speak volumes. I always tailor my approach according to my clients’ needs. With extensive experience working with many different types of clients, situations and even those with disabilities and neurodivergence, I always find the perfect solutions to suit lifestyle, personality and home.

  • Yes, my decluttering services cover any area in your home, so if you have a particular space in mind, just tell me and I’ll streamline it for you! I can do kitchen organisation, wardrobe organisation, bedroom organisation, home office organisation, pantry organisation and anything else too.

  • Don’t worry, I take the stress away from you with a gentle, calming and focused approach.  No job is too big or too daunting! 

  • Yes, I am fully insured and a member of APDO (the Association of Professional Declutterers & Organisers), which upholds high standards of professionalism and ethics in the industry.

  • Yes. If you have any accessibility needs or special requests, please let me know in advance so I can adjust my approach to best support you.

Booking a Home or Home Office Organisation Service

  • Booking is simple. Just email me with your enquiry or click on the red banner on the homepage to book a free consultation. I will get in touch with you to discuss your project in greater detail. From there, we’ll choose a mutually convenient date and then I will get on with the groundwork before we meet.

  • Generally, I work one to two months in advance, but this is subject to change depending on my busy periods.  However, I can often accommodate smaller bookings at short notice. If you have a specific date in mind, or need help urgently, then I encourage you to get in touch to discuss your project and check availability.

  • We like to be as accommodating as possible so do get in touch to see what we can do for you.

Understanding the Sortistry Organisation Process

  • I aim to be as clear and supportive as possible from the moment I receive your email consultation, which is the beginning of the process. You send me information on what you’d like done. Once your booking date is confirmed, I send out my optional Home Workbook, which consists of a brief questionnaire that clarifies your goals, priorities and preferences. Once I have this information, I research and recommend suitable storage solutions where necessary and send you a shopping list for you to purchase from prior to our session. On the day, we begin by discussing what to keep and what to discard then it’s over to me who takes care of decluttering, sorting, light cleaning, layout and styling (if this is part of your package).

    Upon completion, you’ll enjoy a thorough walkthrough of your newly organised area, complete with a demonstration of new storage systems where applicable. This is your chance to ask any questions too and make small adjustments. We can also organise ongoing maintenance sessions to keep your new space running smoothly.

  • This depends on the project. However, as a guideline, a single-space session usually takes a full day. But this depends on the size of the space and the level of reorganisation required. For two spaces, I spread the project over several days at your convenience. When you get in touch with me to discuss your project, we will discuss a suitable timeline.

  • It’s best to involve you right from the start, which begins with you sharing images and completing the Home Workbook (optional). This helps me understand what you want to achieve as well as your preferences. On the day, you’ll be asked for input, especially relating to what you want to keep or discard. Next, it’s over to me to organise your space, deciding on layout and styling where required. At the end, you’ll get a walkthrough of your new space, and you can make any changes necessary at this point.

  • I offer maintenance sessions for clients who want ongoing support to keep their space/spaces perfectly organised. These can be arranged as needed, or on a regular basis.

Pricing

  • My session packages and pricing can be viewed on my Packages page.

  • Each session includes pricing relating to tailored storage solutions, a customised shopping list for you to purchase from, all hands-on organising and decluttering, light cleaning, layout and styling support (where included) and a final walkthrough.

    I offer maintenance support too, which is priced separately.

    Please note, cost does not include purchasing recommended products such as containers, drawer inserts, storage baskets, etc. These should be purchased by yourself.

  • I respectfully ask for 30% upfront to secure your booking with the remaining balance due on the day of your session. Please note, the 30% deposit is non-refundable. Should you need to cancel, please kindly give us two days’ notice.

  • No problem. I know that sometimes things crop up! Just let me know and we’ll find a new date that’s mutually convenient.

General Questions

  • I recommend storage solutions and provide you with a shopping list. If you wish to purchase anything from the list, I respectfully ask that you do so and get them delivered in time for your session. I don’t purchase items on your behalf.

  • I will pack your items for disposal or donation but please kindly book a collection or take your unwanted belongings to your preferred charity/other/rubbish dump.

  • I accept bookings across East and Central London, including Hackney, Islington, Camden, Shoreditch, Angel, Victoria Park, Canary Wharf, London Bridge and surrounding areas.

  • Yes, of course. All of my clients’ projects are kept completely confidential.

  • Any personal information and photographs are kept securely by me and never shared with anyone or any third-party website.