Frequently Asked Questions

We’ve put together some of the most common questions asked by our clients. If your query is not listed here, please get in touch and we will respond as quickly as possible.

Working With Sortistry

  • Sortistry’s ethos is respect, empathy, professionalism and politeness. We take pride in what we do and our testimonials speak volumes. While we offer several packages, we always tailor our approach according to our clients’ needs. With extensive experience working with many different types of clients, situations and even those with disabilities and neurodivergence, we always find the perfect solutions to suit lifestyle, personality and home.

  • Yes, our decluttering services cover any area in your home, so if you have a particular space in mind, just tell us and we’ll streamline it for you! We can do kitchen organisation, wardrobe organisation, bedroom organisation, home office organisation, pantry organisation and anything else too.

  • Don’t worry, we take the stress away from you with a gentle, calming and focused approach.  No job is too big or too daunting!  After all, our job is to organise your home to perfection, so let us guide you through each step  with Sortistry’s excellent support every step of the way.

  • Yes, we are fully insured and a member of APDO (the Association of Professional Declutterers & Organisers), which upholds high standards of professionalism and ethics in the industry.

  • Yes. If you have any accessibility needs or special requests, please let us know in advance so we can adjust our approach to best support you.

Booking a Home or Home Office Organisation Service

  • Booking is simple. Just email us with your enquiry. We will review the information and get in touch with you to discuss your project in greater detail. From there, we’ll choose a mutually convenient date and then Sortistry will get on with the groundwork before we meet.

  • Generally, we work one to two months in advance, but this is subject to change depending on our busy periods.  However, we can often accommodate smaller bookings at short notice. If you have a specific date in mind, or need help urgently, then we encourage you to get in touch to discuss your project and check availability.

  • We like to be as accommodating as possible so do get in touch to see what we can do for you.

Understanding the Sortistry Organisation Process

  • We aim to be as clear and supportive as possible from the moment we receive your email consultation, which is the beginning of the process. You send us images of the project and information on what you’d like done. Once your booking date is confirmed, we send out our optional Home Workbook, which consists of a brief questionnaire that clarifies your goals, priorities and preferences. Once we have this information, we research and recommend suitable storage solutions where necessary and send you a shopping list, for you to purchase from prior to our session. On the day, we begin by discussing what to keep and what to discard then it’s over to our home organiser who takes care of decluttering, sorting, light cleaning, layout and styling (if this is part of your package).

    Upon completion, you’ll enjoy a thorough walkthrough of your newly organised area, complete with a demonstration of new storage systems where applicable. This is your chance to ask any questions too and make small adjustments. We can also organise ongoing maintenance sessions to keep your new space running smoothly.

  • This depends on the project. However, as a guideline, a single-space session usually takes a full day. But this depends on the size of the space and the level of reorganisation required. For two spaces, we spread the project over several days at your convenience. When you get in touch with us to discuss your project, we will discuss a suitable timeline.

  • It’s best to involve you right from the start, which begins with you sharing images and completing the Home Workbook (optional). This helps us understand what you want to achieve as well as your preferences. On the day, you’ll be asked for input, especially relating to what you want to keep or discard. Next, it’s over to us to organise your space, deciding on layout and styling where required. At the end, you’ll get a walkthrough of your new space, and you can make any changes necessary at this point.

  • We offer maintenance sessions for clients who want ongoing support to keep their space/spaces perfectly organised. These can be arranged as needed, or on a regular basis.

Our Pricing and Policy Systems

  • Our session packages and pricing can be viewed on our Packages page.

  • Each session includes pricing relating to tailored storage solutions, a customised shopping list for you to purchase from, all hands-on organising and decluttering, light cleaning, layout and styling support (where included) and a final walkthrough.

    We offer maintenance support too, which is priced separately.

    Please note, cost does not include purchasing recommended products such as containers, drawer inserts, storage baskets, etc. These should be purchased by yourself.

  • We respectfully ask for 30% upfront to secure your booking with the remaining balance due on the day of your session. Please note, the 30% deposit is non-refundable. Should you need to cancel, please kindly give us two days’ notice.

  • No problem. We know that sometimes things crop up! Just get back in touch with us and we’ll find a new date that’s mutually convenient.

General Questions

  • We recommend storage solutions and provide you with a shopping list. If you wish to purchase anything from the list, we respectfully ask that you do so and get them delivered in time for your session. We don’t purchase items on your behalf but if you already have your own storage solutions available, we are happy to use them for home organisation and styling as well.

  • Your home organiser will pack your items for disposal or donation but please kindly book a collection or take your unwanted belongings to your preferred charity/other/rubbish dump.

  • We accept bookings across East and Central London, including Hackney, Islington, Camden, Shoreditch, Angel, Victoria Park, Canary Wharf, London Bridge and surrounding areas.

  • Yes, of course. All of our clients’ projects are kept completely confidential.

  • Any personal information and photographs are kept securely by us and never shared with anyone or any third-party website.